ShopSocially's Loyalty Program allows users to redeem points for rewards. How to configure the redemption options is explained in separate sections below.


Configuring Redemption Options

You can configure as many redemption options as you want.


Please follow steps given below:


1. Log in to Merchant Centre
2. Click on Loyalty tab. 
3. Click Redemptions.
4. Click + Add Redemption Option. Refer to Figure: Loyalty Redemption.


Figure: Loyalty Redemption


5. In + Add Redemption Option, provide:

  • Redemption Option Name: Refer to Figure Add Redemption Option 1, and Figure Add Redemption Option 2.  
  • Redemption Option ID: Refer to Figure Add Redemption Option 1.
  • Redemption Option Description: This is the description that will be shown in the loyalty dashboard. Refer to Figure Add Redemption Option 1, and Figure Add Redemption Option 2.
  • Number of Points Deducted: The number of points deducted upon redemption. Refer to Figure Add Redemption Option 1, and Figure Add Redemption Option 2.
  • Enable Coupon Based Incentive: Select 'Enable Coupon Based Incentive' check box if you want to enable redemption through Coupon Codes. 
  • GiftCard Coupon Codes: The coupon codes to be given to the user upon redemption. These codes have to be generated in your shopping cart and uploaded here. You need to upload the codes one per line. You can copy paste a spreadsheet column. There is no limit on how many codes you can upload. Refer to Figure Add Redemption Option 1. 
  • Coupon Expiry 
  • After Redemption HTML: Refer to Figure Add Redemption Option 1, and Figure Add Redemption Option 3.
  • Redemption Instructions HTML: Refer to Figure Add Redemption Option 1, and Figure Add Redemption Option 3.
  • Terms & Conditions HTML: Refer to Figure Add Redemption Option 4. 
  • Send Redemption Email: Select 'Send Redemption Email' check box, if you want to send email confirmation to user whenever user redeems points. 
  • Redemption Email Subject: Enter the email subject line. Refer to Figure: Email Subject And Email HTML.
  • Redemption Email HTML: Create Email HTML. Refer to Figure: Email Subject And Email HTML.


Email Subject And Email HTML

  • Level Visibility: You can decide which loyalty levels of users will be able to see the redemption option. Say for example you have a redemption option of 50% OFF. From drop down you can select check box (s) of loyalty level (s) of users you want this redemption option visible to. 
  • Redemption Card Image (380 X 160 px): This is the image displayed on the redemption option. Refer to Figure Add Redemption Option 2.
6. Click Create.


Figure Add Redemption Option 1


Figure Add Redemption Option 2


Figure Add Redemption Option 3


Figure Add Redemption Option 4


Redemptions variables list

Below is Redemptions variables list you can use:

Variable Description
_USER_NAME_
_MERCHANT_NAME_
_REDEMPTION_OPTION_NAME_
_POINTS_REDEEMED_
_COUPON_CODE_
_REDEMPTION_INSTRUCTIONS_
_TERMS_
Redemption Email
_MERCHANT_NAME_
_MERCHANT_WEB_URL_
Redemption Instructions HTML
_COUPON_CODE_
_USER_EMAIL_
After Redemption HTML

Edit, Activate, and Pause Redemption Options

You can edit, and pause Redemption options. Please follow steps given below:

  • Edit: Click on the Actions tab available against a specific redemption option if you want to edit the redemption option. Edit redemption option and click Save. Refer to Figure: Actions 1. 
  • Activate: Click on the Actions tab available against a specific redemption option if you want to activate the redemption option. Click Activate. Refer to Figure: Actions 1.


Figure: Actions 1


  • Pause: Click on the Actions tab available against a specific redemption option if you want to pause the redemption option. Click Pause. Refer to Figure: Actions 2.

Figure: Actions 2